FAQ

How long does shipping take?

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Can I Pick up my order?

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Do you ship world-wide?

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Can I change/cancel my order once placed?

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How long will it take for my piece to be completed?

Answer...

Can I personalise my piece?

Answer...

Can I use my own gold?

Answer...

Do you repair/resize other pieces?

Answer...

Can you rush my order?

Answer...

FAQ

How long does shipping take?

Due to the current global situation, timeframes for deliveries cannot be promised. Our shipping agents will always do their best to get your piece to you within the expected timeframe. Our tracking services will keep you updated along the way.

Do you ship world-wide?

Due to the current global situation international shipping of orders is not promised at this time. Please contact us to see how we can work together.

Can I Pick up my order?

Can I change/cancel my order once placed?

Yes. We will arrange this with you near the completion of your order.

You can change/cancel any DEAN & DUST Collection pieces you order before shipping or collection*

On completion of the design and selection process for Bespoke pieces, we will ask you for a deposit prior to proceeding with the manufacturing process.

Your deposit is considered your confirmation, and is unable to be refunded as we have carefully selected the materials and crafted the bespoke piece for you.

 

*Shipping fees will not be refunded.

How long will it take for my piece to be completed?

From start to finish the process can take between 6 - 8 weeks.

Can you rush my order?

In some instances we are able to rush orders. Please let us know if there is a particular date for which you would like your piece completed and we will do our best to make it happen.

What's the Process?

We tailor the process to suit your individual needs. To learn more about the journey of creating your bespoke piece click here.

Can I personalise my piece?

Absolutely, we create all DEAN & DUST pieces with the wearer in mind. Just like our service, our jewellery is thoughtfully personalised.

Can I use my own gold?

Yes. Contact us to talk through the options available.

Do you repair/resize other pieces?

Yes. We can give your well loved jewellery some tender loving care.

Where can I find the Ring Sizer?

You can find our ring sizer at the bottom of the Home Page and in our Design Page under Our Process. Or by clicking here.