SHIPPING & RETURNS

Shipping Policy

Items sent to destinations within New Zealand will be sent by CourierPost. Your parcel will be tracked and will require signature on delivery. Items will usually arrive within 1-3 working days of receiving your tracking information.

 

We provide free shipping within New Zealand and International shipping with POA.

 

Unfortunately there may currently be shipping delays due to Covid-19 which are outside of our control. We thank you for your patience at this time.

Return & Exchange Policy

As our engagement and wedding rings are made to order, we do not accept any returns on these items. 

We will repair or replace any items which we deem to have a manufacturing defect at no cost within 6 months of the purchase date. Manufacturing faults do not include:

- General wear and tear 

- Oxidisation and bending of metals

- Chips, cracks or breakage of gemstones

- Broken chains

If you require any repairs of the above listed issues, we are happy to assist you with assessment and quotation for these items.