Warranty & Insurance

WARRANTY

At Dean & Dust, we stand by the quality and craftsmanship of our jewellery. Our warranty covers your Dean & Dust piece under normal wear and use. Should anything happen to your beloved piece, we offer a complimentary inspection service.

If, upon inspection, your jewellery shows signs of damage, bending, or improper care, we will provide a quote for any necessary repairs before proceeding.

If a manufacturing fault is identified, we will repair or replace the item at no charge.

As part of our warranty, we also offer complimentary lifetime servicing for Dean & Dust pieces. This annual service includes a thorough inspection, professional clean, and polish. If we identify that repairs are needed during this service, we will notify you and provide a quote accordingly.

Please note, our warranty does not cover loss or damage to diamonds or gemstones, including loss due to wear and tear. For this reason, we strongly recommend obtaining personal insurance to protect your jewellery in the event of damage, loss, or stone breakage.

If you require assistance with your warranty or believe your piece has been damaged, please contact us. Wherever possible, include a clear photo and a description of the issue. We will guide you through the next steps and provide support for any necessary repairs.

Important: Your warranty will be void if your Dean & Dust jewellery is altered, sized, or repaired by another jeweller. We cannot take responsibility for any external work.

For clients with white gold jewellery, rhodium plating can be added to your annual service for an additional fee. This service is not included under our warranty.

JEWELLERY VALUATION AND INSURANCE

Jewellery holds both emotional and financial value. Whether it’s a treasured heirloom, engagement ring, wedding band, or everyday piece, we recommend protecting your jewellery with insurance.

Your insurer may require formal valuations for pieces above a certain value. We can provide itemised insurance valuations through our registered jewellery valuer, priced between $90 and $120 per item.

A complimentary valuation is provided with every bespoke Dean & Dust piece valued over $5,000 at the time of purchase.

We also offer an Acknowledgement of Ownership service. This includes professional photography and formal documentation of your pieces, providing a verified record for insurance purposes. It’s ideal for items that fall below your insurer’s threshold for full valuation. This service is available for $90 for up to five items.

To support our sustainability values, we provide all documentation electronically. If you require a printed copy, this can be arranged for an additional $15 fee.