Warranty & Insurance

WARRANTY

At Dean & Dust, we stand by the quality and craftsmanship of our jewellery. Our warranty covers your Dean & Dust piece under normal wear and use. Should anything happen to your beloved piece, we offer a complimentary inspection service.

If, upon inspection, your jewellery shows signs of damage, bending, or improper care, we will provide a quote for any necessary repairs before proceeding.

If a manufacturing fault is identified, we will repair or replace the item at no charge.

As part of our warranty, we also offer complimentary lifetime servicing for Dean & Dust pieces. This annual service includes a thorough inspection, professional clean, and polish. If we identify that repairs are needed during this service, we will notify you and provide a quote accordingly.

Please note, our warranty does not cover loss or damage to diamonds or gemstones, including loss due to wear and tear. For this reason, we strongly recommend obtaining personal insurance to protect your jewellery in the event of damage, loss, or stone breakage.

If you require assistance with your warranty or believe your piece has been damaged, please contact us. Wherever possible, include a clear photo and a description of the issue. We will guide you through the next steps and provide support for any necessary repairs.

Important: Your warranty will be void if your Dean & Dust jewellery is altered, sized, or repaired by another jeweller. We cannot take responsibility for any external work.

For clients with white gold jewellery, rhodium plating can be added to your annual service for an additional fee. This service is not included under our warranty.